DUTIES/ RESPONSIBILITIES:
·To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times according to proper service standards as set by Kempinski.
·To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standards as set by Kempinski.
·To conduct daily pre-shift briefings to employees on daily specials, VIP guests, events and entertainment and expected budget figures.
·To liaise with the Kitchen and Training Coordinator on daily operations and quality control.
·To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
·To ensure that the outlet cashiering procedures are strictly adhered to.
·To be visible at all times during times of operations.
·To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.
·To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
·To assist in conducting monthly inventory checks on all operating equipment and supplies.
·To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
·To achieve restaurant revenue goals by executing marketing and sales strategies as established in the business plan.
·To assist in effective payroll control through a flexible work force, maximizing utilization of employees and close cooperation with other Food & Beverage outlets.
·To assist in the implementation of sales promotions and to take action to increase sales.
·To strictly adhere to the established operating expenses and that all costs are controlled.
·To obtain and account for the correct settlement of all sales.
·To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures.
·To account for all guest checks – those used during the shift, those remaining and those voided.
·To identify and correct any errors.
·To assist in the training of Food & Beverage Cashiers ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
·To seek actively to greet and seat guests upon arrival and departure, and ensure that they receive prompt, courteous and efficient service.
·To ensure that the outlet team projects a warm, professional, modern and trendy welcome image.
·To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
·To issue repair job orders to ensure the proper maintenance of the outlet.
·To stay abreast of applicable liquor laws, hotel rules and restaurant limitations.
·To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
·To report for duty punctually wearing the correct uniform and name tag at all times.
·To maintain a high standard of personal appearance and hygiene at all times.
·To project at all times a positive and motivated attitude and exercise self control.
·To provide a courteous and professional service at all times.
·To maintain a good contact and working relationship with staff in the outlet and all other departments.
·To attend and contribute to all hotel and departmental staff meetings and trainings.
·To assist in identifying training needs and plan training programs for the employees.
·To conduct staff yearly performance appraisal.
·To assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
·To ensure that all employees maintain a high standard of personal appearance and hygiene at all times.
·To ensure that all employees report for duty punctually wearing the correct uniform and name tag at all times.
.To ensure that all potential and real hazards are reported and reduced immediately.
·To fully understand the hotel’s fire, emergency and bomb threat procedures.
·To ensure that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
·Performs any other duties as assigned to her/him by management.
JOB PROFILE:
· EDUCATION:
Hospitality or Hotel Management Degree/Diploma
Hospitality or Hotel Management Degree/Diploma
Hospitality or Hotel Management Degree/Diploma
Hospitality or Hotel Management Degree/Diploma
Hospitality or Hotel Management Degree/Diploma
Hospitality or Hotel Management Degree/Diploma
Hospitality or Hotel Management Degree/Diploma
· EXPERIENCE:
2-3 years experience in a five star hotel restaurant operation in similar position
· COMPETENCIES:
MANAGEMENT/ LEADERSHIP :
· Building teamwork
· Building teamwork
· Building teamwork
· Building teamwork
· Building teamwork
· Building teamwork
· Building teamwork
· Developing others
· Motivating others
· Motivating others
· Motivating others
· Motivating others
· Motivating others
· Motivating others
· Motivating others
· Planning/ Organization
· Problem solving & Decision Making
· Conflict Management
· Entrepreneurial Orientation
· Stress Management
· Interpersonal Skills
TASK ACHIEVEMENT :
· Adaptability/ Flexibility
· Concern for quality
· Influence
· Initiative
· Managing Performance
RELATIONSHIP :
· Teamwork/ Cooperation
· Cross cultural sensitivity
· Interpersonal skills
· Customer service orientation
COMMUNICATION :
COMMUNICATION :
COMMUNICATION :
COMMUNICATION :
COMMUNICATION :
COMMUNICATION :
COMMUNICATION :
· Listening and Oral Skills : Fluency in English and in one other European lamguage
· Written skills
· Written skills
· Written skills
· Written skills
· Written skills
· Written skills
· Written skills
